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We aim to keep shipping costs as low as possbile.
Most items will cost $6 to $16 to post within Australia. Heavier items such as the backdrop and boom stands may cost up to $30 to send if you are in FNQ, NT or WA. We only ship within Australia, please register for a postal quote.
Postage costs and estimated delivery times are calculated automatically by the orders total weight and your location. You will need to register on this website to obtain a quote, it then links directly to Australia Post to calculate the accurate costs for regular, insured and Express post.
Express Post offers guaranteed overnight shipping to capital cities and many large regional cities, and priority service for rural destinations. There is a full list of postcodes and terms and conditions at the bottom of this page. Express orders are given top priority at Image Melbourne as well as by Australia Post.
Postal insurance is offered at a very reasonable cost. Uninsured parcels are tracked but shipped at your risk.
It is cheaper to ship a combined purchase of several items together rather than send them individually, and We pass this saving directly on to you.
We have stock at our Collingwood store in Melbourne* which means fast shipping, no waiting for overseas postage. We ship via Australia Post meaning that if you arent in you simply visit your local post office to collect your package. No dealing with unhelpful courier companies!
Store address : 122 Johnston St Collingwood
Opening hours : 9~5, Mon ~ Fri
Click here for a map
*Preorders & out of stock items
If you order an item with zero or negative stock shown, or an item described as a pre-order then that entire order will be placed on hold until all the items are in stock. You must pay for the order immediately and in full or We am unable to hold the items for you as We keep limited quantities of each item. If you would prefer in stock items shipped immediately and other sent when they arrive please place TWO orders so that postage is calculated correctly.
Returns
Items purchased in store must be returned in person during business hours. For all other orders you must contact us BEFORE returning any item by mail, as many issues can be quickly solved over the phone or by email. Items you send to us are sent at your risk, we recommend using Registered or Express mail when returning items as these provide tracking.
Faulty or damaged items
We will replace brand new items if they arrive faulty, or refund any items listed incorrectly. Postal damage is also covered provided the items are insured. We will pay for return postage for these items if they are returned within within 7 days. New items that fail under warranty after this will be repaired or replaced at our option.
Change of mind
We will refund the full item cost if you change your mind, the item & packaging must be returned as received within 7 days so the item can be resold. ALL postage costs are the buyers responsibility in this case.
AusPOST Express Post terms & conditions
You MUST pay by credit card or Paypal so that your payment clears immediately.
For orders placed before 12pm on a business day, Express Post offers guaranteed^ next business day delivery ONLY to the locations listed below. For example orders placed on Friday after 12pm or on the weekend will be posted on Monday and arrive on Tuesday (excluding public holidays)
If you are not within the Express Post Next Business Day Delivery Network, the fastest possible delivery is provided on a non-guaranteed basis.
Canberra
0200-0250; 2600-2639; 2900-2920
NSW
1000-1920; 2000-2249; 2555-2574; 2740-2786; 2250-2265; 2280-2300; 2302-2310; 2484-2490; 2500-2530
Victoria
3000-3210; 3335-3338; 3340*; 3427-3429; 3750*-3755*; 3757*; 3765-3767; 3782; 3785-3796; 3800-3806; 3810*; 3910-3915; 3930-3934; 3975-3977*; 8000-8899 ; 3211-3220 ;
3350; 3353-3356; 3550; 3552-3556; 3629-3632*; 3660-3661; 3825; 3840-3844
Queensland
4000-4209; 4210-4299; 9726; 9728; 9729; 4300-4305; 4350; 4352** ; 4500-4510; 4520; 4550-4601; 4650* ; 4655* ; 4670*
Adelaide
5000-5199; 5800-5999
Tasmania
7000-7019; 7050-7053; 7055; 7892; 7248-7325
Perth
6000-6005; 6800-6899
* Service guaranteed in townships only in these postcodes
** Service guaranteed to Mail Centre Post Office Boxes only
^ The Guarantee
Next business day delivery is guaranteed within the Express Post Network, if posted on a business day Monday to Friday in accordance with our conditions. If not delivered as promised, compensation is limited to a refund of postage costs.
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